Trusted Bespoke CRM Development Agency for SMBs
We develop custom CRM applications tailored to your business and sales processes, from lead generation to customer management, sales, and customer support.Let's Start Your Custom CRM Project Together!
Reasons to Choose us for CRM Software Development
More than 17 years of experience
Our expertise in project management, system integration, and data analysis enables us to address diverse business needs and implement effective CRM systems tailored to each client's unique requirements.
Process optimization and business goals
We not only create custom CRM development software based on your needs, but we also provide consultation oriented towards optimizing your business sales process based on the CRM model and your sales quotas.
Deliverables from the first week
Our optimized software development process delivers results from the first week. With our best-in-class CRM framework software, our customers can quickly start using the CRM to optimize their sales activities.
Our CRM solves
One of the main challenges in commercial management is that most of it relies on scattered emails and documents, compounded by the sales team’s reluctance to share such information. Therefore, a CRM solution should offer an organized repository for comprehensive customer interactions, including but not limited to the following.
- Database of customers and contacts. Issuance and analysis of quotations.
- Tracking and monitoring of meetings, calls, and sales team activities.
- Application of access restriction levels to information. For example, a specific sales group has limited access to certain information groups for security reasons.
- Single container for managing documents such as contracts, technical documentation of products and services, and emails.
- Support ticket management, analysis of service quality, and tracking of customer satisfaction.
- Access to digital tools to facilitate interaction with customers, such as: downloading account statements, tracking incidents, online support, etc.
- Among others.
Ready to build your next Custom CRM Sales project?
Key Features about our CRM solutions
Contact Management
Centralize your contacts, view all the touchpoints, and access from anywhere.
Pipeline Management
View your active deals at different stages and set up reminders.
Reporting
Create pivot tables and charts with a point and click interface.
Inventory Management
Setup your products, services and have ready price books for different markets. Configure taxes.
Help Desk Management
Convert Emails to Tickets automatically and link to related contact. Manage the post-sale support of your customers
Multi-channel communication
With different apps we offers your teams the ability to bring conversations into one system.
What is our CRM implementation process
- Knowledge of the short, medium, and long-term vision of sales management.
- Identification of sales management processes, their evaluation, and optimization.
- Identification of software tools that enhance optimization, which could be a complete CRM software, part of it, or the use of a digital tool that can replace software that already meets most of the sales management needs.
- Continuous monitoring of sales management in line with the previously outlined vision and plans.
Why we are different
At Blionsoft, we believe that a CRM solution is not just a software package to be implemented; rather, it's the adoption of a methodology that enhances efficiency in the commercial management processes, including pre-sales, sales, and after-sales.
To achieve the adoption of this methodology, an organization seeking to implement a CRM solution must first reach a necessary level of maturity to standardize and make commercial management processes predictable.
Subsequently, they can adopt a CRM software that allows adaptation to these optimized processes and maintain a process of monitoringand continuous improvement to increase efficiency gradually and predictably. All of these activities together constitute our CRM solution service at BLION.
