Why CRM Implementations Fail: Culture, Adoption and Processes
After more than 20 years optimizing sales processes —with clients across the US, and roots in Peru and Latin America— we've learned something that isn't in a…
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Category
Business
Practical insights on running and scaling small and medium businesses with technology.
How to Hire and Manage a Custom Software Development Company: 3 Tips for Business Owners
Hiring a custom software development company shouldn't mean simply paying a technology vendor and waiting months to find out what you got.
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Before You Invest in Technology: How a Software Pilot Project Reduces Risk
You have a technology idea that could improve your business — but you're not sure it will work, and you don't want to commit a large budget to find out.
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Is Someone Promising Digital Transformation in a Month? Beware of Projects That Are Too Fast
Today, artificial intelligence is speeding up software development enormously.
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The Risk of Using AI to Review Contracts, Proposals and Project Scope
Artificial intelligence is accelerating an enormous number of processes inside companies.
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Vibe Coding in Business: When an App Works but Isn't Production-Ready
Artificial intelligence is fundamentally changing how software gets built.
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IT Consulting & Services: Why Your Company Needs Software Consulting Services
Throughout my experience helping companies optimize processes through technology, I’ve seen it all when the question arises: “Why do I need a firm specializi…
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BPM Process Management: How to Optimize Operational Efficiency in a Company
In any company, we have a set of organized activities aimed at serving customers, purchasing goods, approving and processing supplier payments, handling warr…
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The Operations Gap: Why Your CRM (Like HubSpot) Fails at Inventory & Work Orders
After escaping the Spreadsheet Trap, your first logical step is to find a CRM. You see platforms like HubSpot or Zoho offering powerful “free” or low-cost ti…
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Custom CRM: 7 Considerations for a Successful Project
Organizations typically reach the decision to build a custom CRM for one of two reasons: the packaged SaaS solution they’ve been using no longer supports the…
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Custom CRM Development or CRM as a Subscription: Which Should You Choose?
For many years, custom CRM development was the only option businesses had to optimize their commercial management processes. A company with CRM experience wo…
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Custom CRM or CRM SaaS: Which Should You Choose for a Small or Medium Business?
A couple of years ago, a potential client called requesting a custom CRM system. He ran an auto parts importing business — six salespeople, a sales manager, …
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Custom Software Development and Process Optimization
Every organization has a process or area it wants to optimize — whether it’s commercial, operational, or logistical — and chooses custom software development…
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The Spreadsheet Trap: Why Your Field Service Business Can’t Scale
Every field service business starts on spreadsheets. Whether you’re in HVAC, commercial kitchen repair, or specialty contracting, Excel (or Google Sheets) is…
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Transform Your Logistics Operation: How VTiger CRM Can Drive Real Results
Logistics keeps the world moving. But behind every on-time delivery is a team juggling rising costs, unexpected delays, warehouse bottlenecks, and customers …
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